cancellation policy
Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@kamree.com or call us on +91 70970 99111. (9 AM – 6 PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
• For payments done through credit/debit cards or net banking, The refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through Kamree coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
returns, replacements and refund
Kamree reserves the right to NO REFUND policy. Instead, the company offers an exchange or replacement option ONLY when the purchased product is either tampered or damaged. Furthermore, the destruction in the product bottle lid or in the physical structure of the (bottle) shall be considered for the return or replacement policy, that too if informed WITHIN 24 HOURS of delivery. Please note, the induction sealer breakage may not be entertained or taken into consideration in the terms of the policy. Also, the product can be exchanged for another one, be it similar or not. Henceforth, NO cash returns shall be made on any account.
